Metro West Nursing and Rehab Center

kimberly 

on Caring

a year ago

I am a friend or relative of a current/past resident My mother was a staying here recovering from a broken hip. When she arrived they put her in a bed that was soaked with pee. I was there when she tried to call for some water. It took over 3 hours for them to bring her a glass of water! Her medications were not correctly dispensed. Being given at all different time, if at all. Some needed to be taken with food and she had to keep telling them to bring them back when she ate. Good luck getting pain meds. The food is poor. Th... read more

J 

on Caring

2 years ago

I am a friend or relative of a current/past resident My mother stayed at this facility for 18 days and the lack of communication and care was awful. She was left to sit in her own urine for hours to the point that she was wet from her knees to her chest. Staff would tell her we just changed you and would walk away for hours knowing that she was sitting in urine or feces. The doctor didn't communicate with her surgeon, the staff at the facility, her or me which lead to issues with her care. When I questioned why the doctor wa... read more

trirdbase 

on Caring

3 years ago

I am/was a resident of this facility rooms very small and crowded, nursing staff after 6:oo virtually non-existent -prepare to wait an hour or two. Had neck surgery and spine surgery, nurses didn't care when they changed bedding ( not often ) almost rolled me out of bed twice. Loud TV's all night. Food was worst I have ever been served, Couldn't tell what the meat( ? ) was -soggy waffles-Eggs( ? ) terrible, haddd my wife bring me food. Told theem every day- NO SCRAMBLED EGGS NOR OATMEAL, so everyday got eggs and oatmeal. Had... read more

Grammy J 

on Caring

7 years ago

I am a friend or relative of a current/past resident This was a 5 Star facility at one point. Things operated well and there were few problems. Over the past six months the staff changes have caused numerous issues. There is a constant revolving door of Aides and support staff. Staff is not trained well and supervision is lacking. English is not always used between staff in the wings. Following my mother’s visit she was admitted to the hospital for a number of issues which should have been observed while she was a residen... read more

Unknownnnn 

on Caring

10 years ago

I am a friend or relative of resident This is the absolute worse place on the earth to put your family. My relative went in with clean unarmed skin and started getting pressure ulcers and bedsores and broken down skin. The staff if extremely rude and so is administration!!! Worst experience ever!!!!!!! And they have a large amount of roaches in the beds, flours and drawers